Ordering Process ׀ Payment Method ׀ Payment Questions ׀ Order Fulfillment
Cancelling/Changing Orders ׀ Tax Exempt Customers ׀ Shipping
Ordering Process:
All orders must be placed online via www.shop.mazuri.com. Mazuri is not staffed at this time to take phone orders, therefore, phone orders will not be accepted.
Payment Method:
Visa
MasterCard
Currently we do not accept Purchase Orders, American Express, Discover, checks, Pay Pal or any other form of payment.
Payment Questions:
Q: Why did I get the message "Your payment has NOT been authorized with your credit card. Please resubmit your order via www.shop.mazuri.com." or "Your order has been declined"
A: This means that your credit card was declined by our account processor. Often this happens for one of the following reasons:
1. When entering the credit card number a transposition of numbers occurs.
2. The expiration year is not changed from the default current year.
3. The security code is input incorrectly.
Q: What is a Security Code or CVV2 number?
A: This number is placed on your credit card by the card company for your security. It is a customer verification number from your bank card to prevent the fraudulent use of your account. The customer verification number is a non-embossed number located on your card that cannot be obtained easily by using an imprint of your card or simply copying down the account number. CVV2 is a new authentication scheme established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a card holder to enter the CVV2 number in at transaction time to verify that the card is on hand.
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If you are using a Visa or MasterCard, please provide the 3 or 4-digit verification number found on the back of your card.
This is a non-embossed number printed on the signature panel on the back, immediately following the account number.
This number is printed on your MasterCard & Visa cards in the signature area of the back of the card. (it is the last 3 or 4 digits AFTER the credit card number in the signature area of the card).
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Order Fulfillment:
All orders placed through our website will receive an order confirmation upon submission. This is your order invoice. If you placed an order and did not receive an e-mail confirmation, our on-line Customer Service Center is here to answer any questions you may have, or call 1-800-227-8941 from 8:30 AM to 4:00 PM M-F, Central time.
Canceling, Changing or Refunding your order
If you wish to cancel or change an order already placed, please do so as soon as possible to avoid a cancellation or change fee. Once your order has been packed and marked for shipment, a $10.00 cancellation/change fee is assessed for cancellation or change of an order. This fee will be deducted from your refund amount or added to your account for changed orders. If you need to cancel or change an order, and it has not been packed or shipped, no fee will be assessed. We do not accept returns at this time. All products ship from our ISO 9001:2000 manufacture facility which is unable to restock & resell shipped product, therefore, we are are unable to accept returns. No refunds are issued for returned product.
PMI Nutrition International, LLC
PO Box 66812
St. Louis, MO 63166
800-227-8941
Tax Exempt customers:
If you are tax exempt, please email info@mazuri.com to request a tax exempt account to be set up for your company and fax your tax exempt documentation to 651-234-8505 (Please include your name, phone and email contact information in the fax). All Tax Exempt Customers MUST provide exemption certificates PRIOR to placing an order. Once your paperwork has been approved by accounting and your information input into the online system, you will be notified when you can place your order with a tax exempt status. Your account will be set up according to an email address & password which will be assigned a tax exempt status - no need to input your tax id during checkout. The seller portion of the certificate MUST be filled out with the following address:
Land O'Lakes Purina Feed LLC
PMI Nutrition International
505 N. 4th Street
Richmond, IN 47374
Make sure you contact Mazuri and receive your approval prior to ordering.
Accounts will set up Monday -Friday from 8:30 AM - 4:00 PM except for traditional holidays.
Shipping within the USA
Mazuri will ship to any state within the United States. Sales tax, shipping & handling will be applied to your bill accordingly. A full street address is required for all shipments. PO Boxes will not be accepted.
All orders placed prior to 11 AM Eastern time Monday thru Friday (excluding traditional Holidays) will ship on the same day. Orders placed after this time will ship out the next business day.
Delivery: UPS & DHL. UPS or DHL will ring your doorbell, then leave the package in a sheltered area.
The following shipping routes are available:
Ground - Shipping time is approximately 5-7 business days after your order has been processed in our system (except weekends and traditional holidays). Orders must be received by 11 AM ET M-F to ship the same day.
2nd Day - Shipping time is 2 business days after your order has been processed in our system (except weekends and traditional holidays). Typical shipping time from order placement is 3-4 days. Please see information above on shipping from our facility. Orders must be received by 11 AM ET M-F to ship the same day.
Next Day - Shipping time is 1 business day after your order has been processed in our system (except weekends and traditional holidays). Typical shipping time from order placement is 2-3 days. Please see information above on shipping from our facility. Orders must be received by 11 AM ET M-F to ship the same day.
NOTICE:
While most orders are delivered within the specified timeframes, some destinations may take longer. If additional delivery time is required, you will be notified via email. Next Day packages will arrive one full business day after shipment. 2nd Day packages will arrive two full business days after shipment. Delivery times DO NOT include order processing time.
If a single warehouse can't fill your order, it may arrive in multiple shipments at no additional shipping charge.
Shipping to international locations is not available.
Shipping Charges
Shipping charges are based on UPS published rates to your destination zip code. Once you input your shipping zip code, the shopping cart will calculate the shipping rates to your location. Rates are subject to change without further notice.
Orders over 200 pounds will be assessed a $175 ground shipping fee and shipped via LTL delivery. If presence is necessary for delivery, you will be contacted via email. For orders greater than 200 pounds, we recommend contacting your local Purina Dealership to acquire pricing.